But - here's the big difference.
I've called both on several occasions with questions before buying a part.
In every case, Carl has had the correct answer plus much good advice.
About half the time I call KW, I get someone who simply doesn't have the knowledge and background to correctly answer my question and also doesn't have the experience of actually working on old Willys vehicles.
KW is not bad people, they just don't have the weath of experience that Carl and his son have.
I agree with this. For the most part, if you know
exactly what you want KW is a decent place to get it, especially since their threshold for free shipping is lower than Walck's. However, I had one experience that completely echoes John's.
I tried talking to "Mike," (there is more than one Mike at KW, so this was their "senior parts guy") about a problem I was having trying to find a replacement for a hub that got damaged when I was
trying to remove a fused brake drum. Despite sending them pictures (and the link to the blog), they kept asking me what kind of brakes I had - which lead me to believe that they hadn't even bothered to look at anything I sent.
There was a lot of back and forth, because what they were telling me made no sense, and ultimately I ended the call without actually getting an answer.
Sometimes KW has parts I can't find anywhere else, however, so I'm forced to use them but overall I try to avoid anything that might require asking questions later.
Just for what it's worth, at least...