My Willys 3A and 3B Community
TECH FAQ SECTIONS => EVERYTHING ELSE, General tips => Topic started by: SteveW on November 04, 2016, 07:45:17 PM
-
I am hopeful for a good conclusion soon but have not had an update for my top since August 31. Last was we are getting close and will be contacting me soon. Nothing from e-mail inquires and phone is always answering machine with no call backs. Anyone know anything?
-
You might try John Bizal at Midwest Military. I think he has some connection with New Life..at least he knew the people that ran it a couple years ago..
952-440-8778
-
I have considered that, I know when I got some seat pans they were provided by Midwest through New Life. I own my own business and customer contact is just behind doing quality work.
-
I contacted John today and he does not have a business relationship with New Life due to no customer service on their part so everyone please be aware of this. I am going another route now.
-
Here is an update. I tried on 11-14-16 to contact New Life through e-mail. I have contacted the Minnesota Attorney General through a request for assistance inquiry, they have forwarded it to the Manager of Consumer Services Division. I was aslo advised to contact the Florida Attorney General and the Federal Trade Commission. I have recontacted New Life to let her know where I am going with this and hopefully we can conclude our agreement. Not a fun thing for me.
-
Well, this suck. I hope you will be able to get an happy ending with it.
I have now some concern because their website is using Jonathan Eugene 3A as reference.
http://www.newlifecanvas.com/cj3a.html
I did bought seat cover from them 4 years ago without any problem. At that time I was dealing with Mona Roth and Diane at a different email address then now. It was newlifecanvas@yahoo.com
I saw on their facebook page some feedback. Look like it took 5 months and more to get their stuff...Scary.
I think this is a one person business and are overloaded by order.
-
Mona is married and name is now Kennerly. I got seat cushions a few years ago and other small things no problem. This started in April so push has come to shove.
-
Sorry to hear this Steve. I bought two tops from her before she slid down to not careing anymore. Sad. She should close up. I think a warning should be posted so others don't fall into this pit. I keep reading these reports over and over. Time to end it. John
-
Uh not yet as she has a deposit and 2 door frames I sent. Going to lay off for the holidays but will force something in January.
-
I finally got an e-mail response today (150 days from last one) Not going into any detail now so stay tuned.
-
A small progress report and without getting into details. A new color type of canvas had to be selected which I have approved. Am supposed to be getting a final going over of things and then cutting/sewing although I have asked what is going on as it has been a little over 2 weeks soooo we are doing baby steps.
-
As of a reply tonight after no contact for 6 weeks it is supposed to be in production and done this week. Quite a saga!
-
Order complete and shipped today. Will see next Wednesday or Thursday.
-
Congratulations!
-
Why would anyone do business with a company(term used lightly) that treats the customer like this? They are not the only upholsterers out there. i'm betting you have a local upholstery shop that could custom make anything for your jeep and do it by next week.
-
I got the order today. Won't be until Saturday to check it all out. I may have a door issue and have posted 2 places here for answers.
-
I fitted the top today. I have a problem with my door frames unrelated to this so it will have to be resolved. It should be a happy thing but it is more just a big relief. It looks good on the jeep and I have some pics for another board. No matter how good the workmanship is the customer service end is as important so no way would I recommend New Life.
-
So it took 10-11 months to finally get your order? Not to mention the grief. Totally unacceptable. Glad you are finally done with them though, thanks for keeping us apprised.