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Topic Summary

Posted by: aboyandhisdog
« on: June 03, 2017, 11:54:32 AM »

So it took 10-11 months to finally get your order?  Not to mention the grief.  Totally unacceptable.  Glad you are finally done with them though, thanks for keeping us apprised. 
Posted by: SteveW
« on: June 03, 2017, 11:22:57 AM »

I fitted the top today. I have a problem with my door frames unrelated to this so it will have to be resolved. It should be a happy thing but it is more just a big relief. It looks good on the jeep and I have some pics for another board. No matter how good the workmanship is the customer service end is as important so no way would I recommend New Life.
Posted by: SteveW
« on: May 31, 2017, 05:56:35 PM »

I  got the order today. Won't be until Saturday to check it all out. I may have a door issue and have posted 2 places here for answers.
Posted by: mtnman37879
« on: May 26, 2017, 08:06:54 AM »

Why would anyone do business with a company(term used lightly) that treats the customer like this? They are not the only upholsterers out there. i'm betting you have a local upholstery shop that could custom make anything for your jeep and do it by next week.
Posted by: 1955CJ-5
« on: May 25, 2017, 11:35:41 PM »

Congratulations!
Posted by: SteveW
« on: May 25, 2017, 05:54:43 PM »

Order complete and shipped today. Will see next Wednesday or Thursday.
Posted by: SteveW
« on: May 08, 2017, 10:39:41 PM »

As of a reply tonight after no contact for 6 weeks it is supposed to be in production and done this week. Quite a saga!
Posted by: SteveW
« on: March 27, 2017, 09:18:30 PM »

A small progress report and without getting into details. A new color type of canvas had to be selected which I have approved. Am supposed to be getting a final going over of things and then cutting/sewing although I have asked what is going on as it has been a little over 2 weeks soooo we are doing baby steps.
Posted by: SteveW
« on: January 20, 2017, 04:04:25 PM »

I finally got an e-mail response today (150 days from last one) Not going into any detail now so stay tuned.
Posted by: SteveW
« on: December 19, 2016, 07:20:31 PM »

Uh not yet as she has a deposit and 2 door frames I sent. Going to lay off for the holidays but will force something in January.
Posted by: Oilleaker1
« on: December 19, 2016, 06:59:32 PM »

Sorry to hear this Steve. I bought two tops from her before she slid down to not careing anymore. Sad. She should close up. I think a warning should be posted so others don't fall into this pit. I keep reading these reports over and over. Time to end it. John
Posted by: SteveW
« on: December 06, 2016, 05:20:32 PM »

Mona is married and name is now Kennerly. I got seat cushions a few years ago and other small things no problem. This started in April so push has come to shove.
Posted by: Quebec Jeep
« on: December 06, 2016, 02:51:59 PM »

Well, this suck. I hope you will be able to get an happy ending with it.

I have now some concern because their website is using Jonathan Eugene 3A as reference.
http://www.newlifecanvas.com/cj3a.html

I did bought seat cover from them 4 years ago without any problem. At that time I was dealing with Mona Roth and Diane at a different email address then now. It was newlifecanvas@yahoo.com

I saw on their facebook page some feedback. Look like it took 5 months and more to get their stuff...Scary.

I think this is a one person business and are overloaded by order.

Posted by: SteveW
« on: December 05, 2016, 07:36:19 PM »

Here is an update. I tried on 11-14-16 to contact New Life through e-mail. I have contacted the Minnesota Attorney General through a request for assistance inquiry, they have forwarded it to the Manager of Consumer Services Division. I was aslo advised to contact the Florida Attorney General and the Federal Trade Commission. I have recontacted New Life to let her know where I am going with this and hopefully we can conclude our agreement. Not a fun thing for me.
Posted by: SteveW
« on: November 07, 2016, 07:25:16 PM »

I contacted John today and he does not have a business relationship with New Life due to no customer service on their part so everyone please be aware of this. I am going another route now.